1. Eligibility for Refunds
Due to the nature of digital event ticketing, refunds are governed by the specific policies set by individual event organizers. However, Somavesh strictly regulates refunds under the following standard conditions:
- The event is officially canceled or indefinitely postponed by the organizer.
- A technical error on the Somavesh platform resulted in duplicate charges or failure to deliver the digital ticket.
2. Non-Refundable Scenarios
The following are generally excluded from refunds:
- Change of mind or inability to attend the event due to personal reasons.
- User-induced errors, such as purchasing tickets for the wrong date or event.
- Violation of event rules leading to denial of entry by the organizer.
3. Requesting a Refund
If you believe you are eligible for a refund due to event cancellation or technical failure, please contact [email protected] within 3 days of the incident or event date. Include your full name, order number, and description of the issue.
4. Refund Processing
If a refund is approved, the funds will be reversed directly to the Original Payment Method used during checkout. Please allow 5 to 7 Business Days for the funds to clear back into your account, dependent on your banking institution's settlement timeline.
5. Contact Us
If you have any questions about this Return Policy, please contact us at:
[email protected]
Standard Response Time: Within 24 to 48 hours