1. Introduction & Purpose
Ayojok ("we," "our," or "us") is committed to protecting the privacy and personal information of its users, customers, and visitors. This Privacy Policy outlines how Ayojok collects, stores, processes, uses, and protects your personal data when you use our event ticketing platform, organizer dashboards, mobile applications, websites, and any associated services (collectively, the "Services").
By registering an account, purchasing a ticket, or utilizing any Ayojok Services, you explicitly agree to the collection and processing of your information in accordance with this Privacy Policy. If you do not agree with these terms, please do not access or use our Services.
2. Data We Collect
To provide our event management platform, we collect several categories of information, which may include personal data:
- Identification & Account Data: Full name, email address, phone number, organization name, date of birth, gender, occupation, and account password credentials.
- Profile Data (Publicly Shareable): Bio, profile photograph, social media links, and any other details you choose to display on your public organizer or participant profile.
- Ticketing & Event Data: Data generated when you register for events, scan tickets, or participate in events. This includes timestamps, event preferences, and attendance status.
- Usage & Technical Data: Internet Protocol (IP) address, browser type and version, device type, operating system, time zone settings, referral sources, and exact timestamps of interactions.
- Transaction Data: Order history, billing address, and payment confirmation status. Note: All financial transactions are processed through secure, encrypted third-party payment gateways. Ayojok does not store raw credit card numbers or banking credentials on our servers.
3. How We Use Your Data
We process your personal data under legitimate business interests, contractual obligations, or explicit consent for the following purposes:
- To set up, maintain, and customize your Ayojok account.
- To facilitate event registration, ticket generation, and access control.
- To provide analytical insights for organizers, including event views, ticket sales, and attendance data.
- To send essential administrative notifications, automated ticket confirmations, product updates, security alerts, and customer support communications.
- To detect, prevent, and mitigate fraudulent, unauthorized, or illegal activities.
Data Commercialization Policy
Ayojok strictly enforces a policy that your personal data is never sold, rented, or leased to third parties for independent marketing or commercial purposes.
4. Data Storage & Security
Ayojok utilizes industry-standard secure cloud infrastructure to store your personal and profile data. We implement technical and organizational safety measures to shield your information from unauthorized access, loss, or alteration.
5. Data Sharing & Third Parties
- Third-Party Service Providers: We partner with trusted vendors to handle essential infrastructure operations, such as cloud hosting, analytics, and payment processing.
- Event Organizers: When you register for an event, your registration data is shared with the respective event organizer for access and event management purposes.
- Legal Compliance: We may disclose your information if required to do so by applicable law, court order, or formal request from law enforcement or regulatory authorities in Bangladesh or other operating jurisdictions.
6. User Rights & Data Control
As an Ayojok user, you hold the right to Access, Correction, Deletion, and Visibility Control of your data. To execute any of these rights, please contact us at [email protected].
7. Cookies & Tracking Technologies
Ayojok uses cookies to monitor platform traffic, remember preferences, and keep you securely logged in.
8. Data Retention
Your data is kept active on our servers for as long as your account remains open. Transaction invoices and purchase records will be retained longer as necessary to meet statutory legal, tax, and accounting compliance obligations.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
[email protected]